Conditions of contract

These general conditions regulate the contract for the provision of the

Internet and Telephony access service subscribed between the Client and EXCOM

Mobile

- WITHOUT PERMANENCE

- 4G coverage (it is necessary that you have a device compatible with 4G navigation and that you are in the 4G coverage area.

- UNLIMITED calls to national landlines and mobiles (subject to responsible consumption *)

- In the shared lines you can configure the distribution of the data between the three lines as you want.

- No cost of establishing calls, except special destinations, international and roaming. You can see the list of special rates here.

- If you exceed the contracted data, do not worry, we only apply a speed drop to 128Kb until the end of the month so that you can continue browsing without cost.

- Do you want to continue browsing at high speed? we have additional data vouchers: 0,5GB for € 2,00, 1GB for € 3,00 and 3GB for € 5,00 VAT included (they are valid until the last day of the month in which you contract it, remember that they are not renewed automatically)

- The cost for sending SMS is € 0,0968 including VAT and international SMS is € 0,3025 including VAT.

- Mobile rates cannot be combined.

* If you exceed the voice minutes or the rules of reasonable voice use are violated (SIMBOX mobile connection, switchboards, etc.), the rate price will be applied: € 0,1815 call establishment, plus € 0,036 / min VAT included.

International calls

International destinations: Calls to landlines and mobiles in Germany, Austria, Belgium, Bulgaria, Canada, Cyprus, Croatia, Denmark, Slovakia, Slovenia, United States of America, Finland, France, Greece, Hungary, Ireland, Iceland, Israel, Italy, Liechtenstein, Luxembourg, Malta, Norway, Netherlands, Poland, Portugal, United Kingdom, Czech Republic, Romania, Sweden.

Internet

Optical fiber

The following conditions apply to the 20/5 Mb, 50/5 Mb, 300/300 Mb and 1000/300 Mb Fiber Optic rates:

- Rate available according to population. Check the coverage for your area.

- Installation and registration € 181,50 VAT included. FREE REGISTRATION with a stay of 18 consecutive full months.

- FIXED IP: € 18,00 VAT included.

- If you want to change the rate, the cost is € 10,00 + VAT. If you want to increase the rate, the proportional part of the new rate and the current rate will be charged. If it is lowered, the change will be made from the 1st of the following month.

 

Fiber Optic + Fixed

The following conditions apply to the 50/50 Mb, 100/100 Mb and 600/600 Mb Fiber Optic rates:

- Rates with coverage according to populations. Check the availability for your population.

- Installation and registration € 181,50 VAT included. FREE REGISTRATION with a stay of 12 consecutive full months.

- For the Fibra 50 rate, you are required to contract a mobile line rate, and for the Fibra 100, check according to your area. If you unsubscribe from your mobile you must switch to Internet Fibra 100 (if available) or Internet Fibra 600.

- You can increase the speed of your Internet at no cost.

- FIXED IP: € 18,00 VAT included.

- For calls from landline: no cost of call establishment for the available minutes. Once the mobile call limits are exceeded, they will be billed at € 0,2420 / min VAT included with call establishment at € 0,20 VAT inc. For Special Pricing from fixed, consult here.

- Unlimited calls from your landline to mobiles for € 3,00 / month additional VAT included (Subject to reasonable use of 10.000 min / month. In case of exceeding said reasonable use, it will be priced at € 0,2420 / min VAT included with establishment of call at € 0,20 VAT included)

 

Wireless internet

- Rates with availability according to populations. Check the coverage for your area.

- Installation and registration € 108,90 VAT included or € 181,50 VAT included (depending on the rate). FREE REGISTRATION with a stay of 18 consecutive full months.

- If you are not going to use the service and you have no permanence, you can unsubscribe by paying a maintenance fee of only € 3,00 / month VAT included.

- FIXED IP: € 6,00 VAT included.

Optical fiber

The following conditions apply to the 20/5 Mb, 50/5 Mb, 300/300 Mb and 1000/300 Mb Fiber Optic rates:

- Rate available according to population. Check the coverage for your area.

- Installation and registration € 181,50 VAT included. FREE REGISTRATION with a stay of 18 consecutive full months.

- FIXED IP: € 18,00 VAT included.

- If you want to change the rate, the cost is € 10,00 + VAT. If you want to increase the rate, the proportional part of the new rate and the current rate will be charged. If it is lowered, the change will be made from the 1st of the following month.

 

Fiber Optic + Fixed

The following conditions apply to the 50/50 Mb, 100/100 Mb and 600/600 Mb Fiber Optic rates:

- Rates with coverage according to populations. Check the availability for your population.

- Installation and registration € 181,50 VAT included. FREE REGISTRATION with a stay of 12 consecutive full months.

- For the Fibra 50 rate, you are required to contract a mobile line rate, and for the Fibra 100, check according to your area. If you unsubscribe from your mobile you must switch to Internet Fibra 100 (if available) or Internet Fibra 600.

- You can increase the speed of your Internet at no cost.

- FIXED IP: € 18,00 VAT included.

- For calls from landline: no cost of call establishment for the available minutes. Once the mobile call limits are exceeded, they will be billed at € 0,2420 / min VAT included with call establishment at € 0,20 VAT inc. For Special Pricing from fixed, consult here.

- Unlimited calls from your landline to mobiles for € 3,00 / month additional VAT included (Subject to reasonable use of 10.000 min / month. In case of exceeding said reasonable use, it will be priced at € 0,2420 / min VAT included with establishment of call at € 0,20 VAT included)

 

Wireless internet

- Rates with availability according to populations. Check the coverage for your area.

- Prices do not include VAT.

- Installation and registration € 200,00 VAT not included.

- Line maintenance in case of temporary withdrawal € 3,00 / month VAT included.

Internet + Mobile

The following conditions apply to the 50/5 Mb and 300/300 Mb Fiber Optic rates combined with the unlimited mobile rates with 9GB, 30GB and 15GB shared:

- Rates available according to population. Check the coverage for your area.

- Installation and registration € 181,50 VAT included. FREE REGISTRATION with a stay of 18 consecutive full months.

- FIXED IP: € 18,00 VAT included.

- If you want to change the rate, the cost is € 10,00 + VAT. If you want to increase the rate, the proportional part of the new rate and the current rate will be charged. If it is lowered, the change will be made from the 1st of the following month.

- 4G mobile coverage (it is necessary that you have a device compatible with 4G navigation and that you are in the 4G coverage area.

- UNLIMITED calls to national landlines and mobiles (subject to responsible consumption *)

- No cost of establishing calls, except special destinations, international and roaming. You can see the list of special rates here.

- In the shared line you can configure the distribution of the data between the three lines as you want.

- If you exceed the contracted data, do not worry, we only apply a speed drop to 128Kb until the end of the month so that you can continue browsing without cost.

- Do you want to continue browsing at high speed? we have additional data vouchers: 0,5GB for € 2,00, 1GB for € 3,00 and 3GB for € 5,00 VAT included (they are valid until the last day of the month in which you contract it, remember that they are not renewed automatically)

- The cost for sending SMS is € 0,0968 including VAT and international SMS is € 0,3025 including VAT.

- If you want to request the cancellation of some of the combined services, the bill following the cancellation will reflect the cost of the active service without convergent promotion.

* If you exceed the voice minutes or the rules of reasonable voice use are violated (SIMBOX mobile connection, switchboards, etc.), the rate price will be applied: € 0,1815 call establishment, plus € 0,036 / min VAT included.

The following conditions apply to the 12 Mb and 15 Mb wireless Internet rates combined with the unlimited mobile rates with 9GB, 30GB and 15GB shared:

- Rates with availability according to populations. Check the coverage for your area.

- Installation and registration € 108,90 VAT included or € 181,50 VAT included (depending on the rate). FREE REGISTRATION with a stay of 18 consecutive full months.

- If you are not going to use the service and you have no permanence, you can unsubscribe by paying a maintenance fee of only € 3,00 / month VAT included.

- FIXED IP: € 6,00 VAT included.

- 4G mobile coverage (it is necessary that you have a device compatible with 4G navigation and that you are in the 4G coverage area.

- UNLIMITED calls to national landlines and mobiles (subject to responsible consumption *)

- No cost of establishing calls, except special destinations, international and roaming. You can see the list of special rates here.

- In the shared line you can configure the distribution of the data between the three lines as you want.

- If you exceed the contracted data, do not worry, we only apply a speed drop to 128Kb until the end of the month so that you can continue browsing without cost.

- Do you want to continue browsing at high speed? we have additional data vouchers: 0,5GB for € 2,00, 1GB for € 3,00 and 3GB for € 5,00 VAT included (they are valid until the last day of the month in which you contract it, remember that they are not renewed automatically)

- The cost for sending SMS is € 0,0968 including VAT and international SMS is € 0,3025 including VAT.

- If you want to request the cancellation of some of the combined services, the bill following the cancellation will reflect the cost of the active service without convergent promotion.

* If you exceed the voice minutes or the rules of reasonable voice use are violated (SIMBOX mobile connection, switchboards, etc.), the rate price will be applied: € 0,1815 call establishment, plus € 0,036 / min VAT included.

Fixed Telephony

- An Internet contract is required to add a fixed telephone rate.

- Free call setup.

- Pricing by seconds. Free call establishment cost, except for Smart Network Numbering. See full list of prices by destinations in www.excom.es/destinos-especiales

- Without permanence.

- International 21: Includes calls to landlines in the following countries: Germany, Austria, Belgium, Croatia, Denmark, France, United Kingdom, Italy, Norway, Holland, Portugal, Czech Republic, Romania, Sweden, New Zealand, Greece, Luxembourg , Iceland, United States and Canada.

- International 25: Includes calls to landlines in the countries included in the International Flat Rate and Russia, Finland, Switzerland and Bulgaria.

The most frequent doubts